An online order record tells you what you purchased. The product label helps identify what is actually on the shelf. Keeping both together is especially useful when several people share supplies or when you reorder months later.
Keep identification separate from assumptions
Do not identify a product by its colour, texture or an unmarked container alone. Keep the original product name, pack information and directions available. A familiar appearance does not establish that two products have the same ingredients or intended use.
Make the label easy to find
Where practical, keep supplies in their original labelled packaging and follow its storage instructions. Avoid covering the directions or discarding the label when opening a pack. If the printing becomes hard to read, ask the seller for clarification rather than guessing.
Sharing supplies? Share the information too
Someone using a shared pack may never have seen the online listing. Make sure they can read the product identification and directions. Do not separate the supplies from the information needed to understand them, and do not assume that instructions for a different product apply.
Photograph the label for your records
A clear photograph can help you identify a previous purchase when making an enquiry. Capture the product name and any relevant printed identifiers, without including personal address or payment information. A photograph is a backup record, not a substitute for keeping the original directions accessible.
Use the label to prepare a better reorder
Compare the previous product name and pack weight with the current online listing. If either has changed, check the details before buying. An old label can help explain what you previously used, but it does not confirm current availability, price or suitability of a replacement.
When the label and order seem different
Keep the packaging and your order confirmation. Contact the seller with the product name, selected pack size and a clear description of the difference. If you cannot identify the contents or confirm their intended use, wait for clarification before using them.
Choose your next purchase with clear information
Browse our Epsom salt range and read the current product details before ordering. Our New Zealand buying guide offers more help comparing options. For a question about a previous pack, contact The Epsom Salt Company with the product details you have kept.